Thank you for choosing Mango Pulse (OPC) Private Limited (“we”, “our”, “us”).
This Shipping & Delivery Policy outlines how we deliver our products and services to our clients.
1. Nature of Deliverables
We are an IT services and software company. Our deliverables generally include:
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Software applications, code, or digital assets
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IT consulting reports or documentation
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Online support or digital implementation services
As such, we do not ship any physical goods. All services and deliverables are provided digitally or remotely unless otherwise specified in the project agreement.
2. Delivery Timelines
Delivery timelines are project-specific and will be clearly communicated in the service proposal, quotation, or agreement.
Timelines depend on the project scope, complexity, and client responsiveness.
We strive to deliver all digital deliverables within the agreed schedule. Any delay caused by factors beyond our control (such as client dependencies or unforeseen technical issues) will be communicated promptly.
3. Mode of Delivery
Depending on the nature of the service, we may deliver through:
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Email or secure download links
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Cloud deployment or access credentials
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Remote access via secure servers or collaboration tools
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Project management platforms (e.g., GitHub, Jira, Notion, etc.)
4. Confirmation of Delivery
Once the deliverable is provided through the agreed medium, the client will receive a confirmation email or message.
Delivery is considered complete once the files, access, or credentials have been successfully shared and acknowledged by the client.
5. Support and Assistance
Post-delivery, we may provide limited technical assistance or maintenance support based on the terms of your service agreement or support plan.